We want you to love what you order. If something isn't right, here is exactly what can be returned, the window you have to do it, and how your refund reaches you depending on how you paid.
1. Return window
You have 7 days from the date of delivery to request a return on an eligible item, and a further 7 days to send it back to us once your return is approved. Requests made after 7 days from delivery cannot be accepted, except where the item arrived faulty or not as described — see Section 4.
2. What can be returned
Jewellery
- Unworn, with all original tags, pouches/boxes, and certificates (if any) intact.
- Not resized, engraved, or otherwise altered on your request.
- Returned in the same condition it was delivered in, with no signs of wear, scratching, or tarnish caused after delivery.
Cosmetics
- Unopened and factory-sealed cosmetics (with shrink-wrap, safety seal, or cap seal intact) can be returned within the window above.
- Opened or used cosmetics cannot be returned, for hygiene and safety reasons — this applies to lipsticks, foundations, skincare, fragrances, and any product that touches skin, lips or eyes once its seal is broken, even if only tried once. This is standard practice across the cosmetics industry and is not a sign of a defect in your specific item.
- The one exception is a cosmetic item that arrives already damaged, leaking, or different from what you ordered — see Section 4, which does not require the seal to be unbroken, since you are not asking for a change-of-mind return in that case.
3. What cannot be returned
- Opened or used cosmetics, as above.
- Jewellery that has been resized, engraved, or customised to your specification.
- Items marked "final sale" or bought during a clearance promotion explicitly marked non-returnable at checkout.
- Gift cards and promotional vouchers.
- Items returned without their original packaging, tags, or more than 7 days after being approved for return.
4. Faulty, damaged, or wrong items
If your order arrives damaged, faulty, leaking, missing an item, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item (and packaging, if damaged in transit). This applies even to opened cosmetics and altered jewellery, since the issue is ours, not a change of mind. We will arrange a free replacement, exchange, or full refund, including any delivery charge you paid, and we will cover the cost of returning the item to us in this case.
5. How to start a return
- Email support@aimstore.aimsoltech.com or message us on WhatsApp at +92 321 9554306 with your order number, the item(s) you want to return, and the reason.
- We will confirm whether the item is eligible and, if so, how to send it back (by courier pickup or drop-off, depending on your city).
- Pack the item securely with all original packaging and tags, and hand it to the courier within 7 days of approval.
- Once we receive and inspect the item, we will confirm your refund or exchange within 3–5 business days.
6. Who pays return shipping
- Change of mind / wrong size chosen: the return delivery charge is paid by you, either deducted from your refund or paid directly to the courier, depending on how pickup is arranged.
- Faulty, damaged, or incorrect item sent by us: we cover the return delivery charge in full (Section 4).
7. How your refund reaches you
How a refund is paid back to you depends on how you originally paid:
- Card (Stripe) — refunded directly to the same card, via Stripe. This typically appears on your statement within 5–10 business days, depending on your bank.
- JazzCash (manual) or bank transfer — since these were paid directly to us rather than through a card gateway, we refund you the same way: via JazzCash transfer to the JazzCash number you paid from, or bank transfer to the account you paid from (or another account you nominate, if you send us written confirmation). This is usually completed within 5–7 business days of the refund being approved.
- Cash on delivery — since no payment was taken at checkout, a refund for a returned COD order is paid to you by bank transfer or JazzCash transfer to a number/account you provide us after your return is approved, usually within 5–7 business days.
We do not refund the original delivery charge for a change-of-mind return. The cash-on-delivery handling fee, where one was charged, is likewise non-refundable for a change-of-mind return but is refunded in full for a faulty/incorrect item (Section 4).
8. Exchanges
Want a different size or shade instead of a refund? Tell us when you request your return and, subject to stock availability, we will send the replacement once we receive the original item back — or immediately, for a faulty item, without waiting for the original to arrive. If the replacement costs more than the returned item, we will ask you to pay the difference before dispatch; if it costs less, we will refund the difference using the method in Section 7.
