Last updated: October 29, 2026
Where we deliver, how much it costs, how long it takes, and what we do if something goes wrong in transit.
AIM Store currently delivers within Pakistan only, to any city or town our courier partners service, which covers the great majority of Pakistan including all major cities. We do not currently ship internationally. If you are ordering from abroad (for example, Pakistani diaspora in the UAE, Saudi Arabia, Qatar, the UK, or the US), you can still check out — including paying by card in USD via Stripe — but the delivery address itself must be a valid address inside Pakistan; we cannot deliver to an address outside the country.
Orders are handed to third-party courier partners for delivery. Once your order is dispatched, you will see a courier tracking number on your order page and in your dispatch email/SMS, which you can use to track your parcel. Which specific courier handles a given order can vary by city and parcel size, so we do not commit to a single named courier for every order — the tracking number is always on your order regardless of which one is used.
Track any order from our Track Order page using your order number and the phone number used at checkout, or from your Account › Orders page if you checked out signed in. You will also receive email/SMS updates as your order is confirmed, dispatched, and delivered.
Our courier will typically attempt delivery 2–3 times. If you miss a delivery, the courier will usually try to contact you on the phone number given at checkout, so please make sure it's correct and reachable. For cash-on-delivery orders, please have the exact amount shown at checkout ready. If an order cannot be delivered after repeated attempts, it will be returned to us and, for a prepaid order, refunded to you using the method described in our Return & Refund Policy, less any delivery charge already incurred.
If your tracking shows an order as delivered but you did not receive it, or your order never updates past a certain stage for an unusually long time, contact us within 48 hours of the expected delivery date at support@aimstore.aimsoltech.com or +92 321 9554306 and we will investigate with the courier. If a parcel is confirmed lost in transit, or arrives visibly damaged due to mishandling by the courier, we will send a free replacement where stock allows, or issue a full refund (including the delivery charge) using the method described in our Return & Refund Policy — at no cost to you. Please keep the original packaging and take photos of any transit damage before contacting us, as the courier may require this to process a claim.
Please double-check your delivery address and phone number before placing an order. We are not responsible for delays or non-delivery caused by an incomplete, incorrect, or unreachable address or phone number you provided, though we will always try to help you resolve it with the courier where we can.
For anything about a specific order's delivery, the fastest route is our Track Order page; for anything else, reach us at support@aimstore.aimsoltech.com or +92 321 9554306.